Principle 1.  The only to get the best of an argument is to avoid it.

Principle 2.Show respect for the other person's opinions. Never say, "You're wrong."

Principle 3.
If you are wrong. admit it quickly and emphatically.

Principle 4.Begin in a friendly way.

Principle 5.
Get the other person saying "yes, yes" immediately.



Principle 6.Let the other person do a great deal of the talking.

Principle 7.
Let the other person feel that the idea is his or hers.

Principle 8.
Try honestly to see things from the other person's point of view.

Principle 9.
Be sympathetic with the other person's ideas and desires.

Principle 10.
Appeal to the nobler motives.

Principle 11.
Dramatize your ideas.

Principle 12.
Throw down a challenge.